ANTIQUE SILVER TERMS & CONDITIONS
Terms of Business
If you buy any goods from this website, the purchase is governed by UK law, as are these terms. The seller of the goods is Bryan Douglas, a registered UK business whose main office is at 12 &14 London Silver Vaults, Chancery House, Chancery Lane, London WC2A 1QS. We are a privately owned family business that has been trading since 1992. These terms and conditions do not affect your consumer statutory rights.
Goods
Bryan Douglas warrants that all goods promoted for sale on this website are of satisfactory quality and meet any description stated for them on this website. All prices quoted are in UK Pounds sterling.
Payment
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We accept PayPal, most major credit & debit cards, cheques, and bank transfers. We do not store or record any credit / debit card details. Goods will not be posted if the order is not paid in full including postage and packaging charges. All prices displayed are quoted in UK Pounds Sterling, and must be paid in full, together with any applicable delivery charges.
Cancellation Policy and Safe Buy Guarantee
We give you the right to cancel your order without giving a reason as required by the Distance Selling Regulations.
The cancellation period begins on the day after the day on which you receive the goods and ends on the expiry of 14
working days. This is described as the cooling off period. You may be charged for the cost of returning the goods
to us if you cannot present them in person. But all other monies are refunded including the initial cost of shipping
the goods to you. Where you exercise your right to cancel, we will refund your money within 30 days of the
cancellation date. This section has been introduced to incorporate the new European Directive on distance selling
which is incorporated into UK law by the CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2015.
Further information on this can be found here.
Delivery Prices & Timescale
The cost of in-transit delivery, excluding any import taxes or duties, if applicable, is included within the price of every item that you order from our website. You should expect delivery of your order within 30 days from the date of your invoice unless we have agreed a longer time with you. If we cannot deliver the goods within this time you will be told immediately and we will arrange another delivery date/time. If we cannot agree on another date/time, then we will offer either a full refund or store credit, whichever is easier for you.
International Shipments & Duties/Taxes
Any item that is Antique, being 100 years or older, is currently free of any International import duty, but you may be charged local State taxes. Any item that is not antique, being less than 100 years old, may be liable for both International duty and local State taxes. We can advise you on what International duties may be incurred, but we strongly suggest that you ascertain what your local State import taxes are, as we cannot advise you on these, and will not be held accountable for them.
Returns (please contact us first)
Bryan Douglas always ensures that customers are satisfied with their purchases and service. Any goods that are bought from
the website that are damaged in transit can be returned to Bryan Douglas, unused, with receipt, for a full refund. If for
any other reason you are not entirely satisfied with your goods then please contact us as soon as possible, before
you return them, with the original receipt. Depending on the circumstances we will endeavor to provide you with either
a full refund or a replacement piece of similar quality and price. Our policy is designed to reflect the CONSUMER CONTRACTS
(INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2015, which establishes that consumers are allowed a reasonable
opportunity to establish that the goods are in conformity with the contract. This means that in certain circumstances the
packaging will have been opened, and possibly even discarded. Where it is reasonable for a consumer to have taken such action,
the goods will not be returned in an "unused" condition.
Complaints
We have an effective system for handling complaints. Our complaints procedure is easy to use and confidential. Once you make a complaint we do the following:
- Acknowledge your complaint within 5 working days
- Advise you how long it will take to resolve the complaint (we endeavor to resolve all complaints within five working days)
- Keep you informed throughout the process
© - Copyright Notice - ©
Please note that all content, text and images on this site are the copyright of Bryan Douglas. However you may use any of the images or text (unless it displays a copyright notice of another individual or company ) with the following restrictions:
- Bryan Douglas is acknowledged in a form similar to "reproduced by kind permission of Bryan Douglas".
- In the case of a commercial venture our address and URL must also be included in an appropriate place.
- If you are publishing on the Internet please feel free to include a link(s) to any text page on our site without the need to include an acknowledgement.
We would of course be grateful if you could inform us that you have used our material but this is not a requirement.
Privacy Statement
Bryan Douglas has created this privacy statement in order to demonstrate our firm commitment to privacy. If you have any questions about this privacy statement our contact details are at the bottom of each page on our website. The following discloses the information gathering and dissemination practices for this Web site http://www.bryandouglas.co.uk
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation GDPR (EU) 2016). We collect information about you for 2 reasons. Firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your prior consent, and we do not send you any marketing emails.
Personal Information
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- telephone order debit/credit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We collect this information ourselves and do not share any of this personal customer information with third parties nor do we use any personal information for any purposes other than contacting our customers. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
BRYAN DOUGLAS is enrolled in RMS (Global Payments) UK's and Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.
Security Measures -
We use three levels of security. Encryption software based on the Secure Socket Layer is used to protect all on-line customer card details. Firewall software is used to protect confidential data stored on all our computers and this prevents unauthorised access via the Internet. Password protection and locks are used to physically protect our equipment.
External Links -
This site contains links to other sites. Bryan Douglas is not responsible for the privacy practices or the content of such Web sites.
Contacting the Web Site -
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site please contact us using the details below or use the Contact Us link.
Our Cookies Policy
Most websites you visit will use cookies. They enable the website to remember you, either for the duration of your visit or for repeat visits. Cookies do lots of different jobs. They let you navigate between pages efficiently, store your preferences, and generally help improve your visit. Some websites will also use cookies to enable them to target their advertising or marketing, based for example, on your location and/or browsing habits.
What is in a cookie?
A cookie is a simple text file that is stored on your device by the website that you are visiting. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, the site name, and some digits and numbers. If you wish you can learn more about cookies here
What to do if you do not want cookies to be set?
Some people find the idea of a website storing information on their device a bit intrusive. Particularly when this information is stored and used by a third party without their consent. Although this is generally quite harmless, you may not, for example, want to see intrusive advertising that has been targeted to your interests. If you prefer, it is possible to modify your browser options to block some or all cookies, or even to delete cookies that have already been set.
The Help function within your browser should tell you how to do this. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers.
What does the Bryan Douglas website use cookies for?
Our website is fairly simple in functionality and currently we only use cookies in two areas. Firstly, for Google Analytics, and, if you wish, you can opt out of this here. Secondly, if you purchase anything through our secure online ordering system, you will be asked if you want your name and address details to be remembered, so that it is easier for you to order from us again.